What is Guidyu?

Guidyu is the first Customer Experience Management system using and innovative Web 3.0 Semantic Platform that learns and adapts in real-time, from every customer interaction... How? Guidyu works like a brain that uses artificial intelligence to learn and evolve. Guidyu is also the first to guide and unify both online and ofline customer experience intelligently by seamlessly sharing and information throughout your business, organically growing your business and your customer service/support capacity. Guidyu can be deployed in all major languages (French, English, Spanish, German, etc. and even Mandarin). In today's global marketplace, businesses constantly face the challenge of innovating customer strategies to promote brand awareness, realize competitive differentiation, secure customer loyalty and drive profitability, Guidyu is truly revolutionary.

Guidyu drives Customer Experience Innovation, our engines revolutionize the way customers interact with organizations and the way organizations serve their customers.

If you think there is something similar on the market, think again and ask for a Demo!

 

The power of continual learning, change and evolution

Enhancing customer interactions with businesses and how businesses
serve their customers needs…

Guidyu's Artificial Intelligence learns from every user interaction and adjusts automatically to deliver the best experience possible. Guidyu focuses on socially driven automation. The reason for such an approach is due to the discontinuity between businesses ability to understand what customer service and experience issues are online and with their service centers while there is an obvious gap between businesses ability to understand and adapt to these needs.

The concept of one-to-one marketing and the reality of most CRM data environments: While the goal of CRM technologies are to do something TO customers, the goal of CEM technologies is to do something FOR customers. 

One-to-one marketing communicates individually with each customer in order to leverage a lifetime value, the lack of sufficient CRM information about them often makes this process impossible to perform well.  Guidyu allows you to accomplish this task by unifying data from every customer interaction and leveraging this data to enhance the customer experience... It does this by using it's neural network to relate user's personal context with your organizations product and service offering.